VODAFONE: SLC-CGIL "COMPANY DISCLAIMS
OUTSOURCING PROJECT IN ALBANIA AND ROMANIA"
OUTSOURCING PROJECT IN ALBANIA AND ROMANIA"
"Increasingly, those responsible for customer care of Vodafone Italy are explicitly stated to his employees that the company has started a project for relocation to lower-value call center Romanians and Albanians, in particular the front of telephone support end. Furthermore, we show that, for months, Vodafone, directly or through their Italian outsourcer, has relocated part of the back office, that administrative practices. Vodafone needs to clarify and declare what they really intend to do, assume all their responsibilities. " So says a note in the National Secretariat of SLC-CGIL, the largest union in the industry.
"We are dealing with a stratospheric profits from that business is destroying our country with obvious risks on the level of privacy protection. Who controls it the proper use of sensitive data from telephone calls to bank customers of millions of Italians? What prevents that Vodafone customers do not end up in traffic illegal international data? ".
"For more than a year as an SLC-CGIL denounce as the relocation of call centers by Vodafone, Wind, Sky, H3G, Telecom, Alitalia, etc.. is destroying thousands of jobs in our country, fueling a vicious form of dumping which makes the competition on cost and quality of the compass to provide services to clients TLC.
"Confindustria, Government and several large companies - concluded SLC-CGIL - can not continue to pretend nothing has happened, in front of maybe a few million euro of savings on budgets billionaires, however, that result in unemployment or use of social welfare for thousands of girls and boys. "
"We are dealing with a stratospheric profits from that business is destroying our country with obvious risks on the level of privacy protection. Who controls it the proper use of sensitive data from telephone calls to bank customers of millions of Italians? What prevents that Vodafone customers do not end up in traffic illegal international data? ".
"For more than a year as an SLC-CGIL denounce as the relocation of call centers by Vodafone, Wind, Sky, H3G, Telecom, Alitalia, etc.. is destroying thousands of jobs in our country, fueling a vicious form of dumping which makes the competition on cost and quality of the compass to provide services to clients TLC.
"Confindustria, Government and several large companies - concluded SLC-CGIL - can not continue to pretend nothing has happened, in front of maybe a few million euro of savings on budgets billionaires, however, that result in unemployment or use of social welfare for thousands of girls and boys. "
Rome, January 19, 2011
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