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Press Rsu SLC CGIL on workloads (12/02/2011) Press

In the meeting held on 14 January last at the UIR, the Company had previously announced, albeit in very vague terms , a change in strategy on its market position. The Company had generally noted a change in the inherent quality provided that it would be proportionally based on the prices paid by customers. How
SLC CGIL had expressed strong doubts, especially because we have always believed and still believe that the challenges of the market are only conquered au
lying and decreasing the quality .

In the weeks following the meeting, the Company has applied this new strategy and the changes are under the eyes or rather ears of all:

• excessive increase in workload
• continuous and urgent appeal to the reduction of •
talk time constant and incessant demands to cancel or at least reduce the time of ACW (after call work time)

. ... a phone call after another, to solve a problem after another ....

For those who come to manage phone calls, stress is represented by the pace of work, the obsession of having close calls within a few minutes and then with time too narrow, with too much haste, with consequent and inevitable decline in quality , the pressure from customers, from the inadequacy of training by the direct and indirect control by the staff, from interventions by staff seeking to curtail, to take more calls .

These factors create stress

These factors alone do not lead to competition or to the workers or the organization.

But you really think that this modus operandi to give continuity to B2Win? We thought that the new management company had new ideas, new solutions.

This is not the solution!

But B2Win is aware that many factors that may cause work-related stress are caused by specific choices or general organization of work, from corporate management styles that does not take into account the conditions of work of employees, non-application of best practices in managing relations between management and staff? Most of these aspects can be modified with a good and competent negotiating working conditions.

SLC CGIL
As we believe that the efficiency, effectiveness and productivity of the work necessarily pass through the improvement of work organization, understood as a working environment based on well-being of workers, an essential element to ensure better supply of the same are in terms of productivity and of affection at work. The theme of organizational well understood as the ability of an organization to promote and maintain the highest degree of physical, psychological and social workers throughout the entire working life has been the object of great attention in recent years is in Italy in the European Community.

and B2WIN?

B2Win follows an inverse logic consists only of cuts, quality cuts, cuts costs ... .. the illusion that only the cuts you can make up for obvious forms of corporate disorganization.
Many companies, such as B2Win, do not invest on individuals (and on themselves) and cut on the prospect offered to their employees and prevent a view to immediate savings, the best resources of individuals. We urge the company to think about this and to cooperate with RLS (Workers' representatives for safety) in the updated Risk Assessment document (DVR) for risk assessment Work-related Stress as precisely the .
E 'was found that the most efficient organizations are those with satisfied employees and a peaceful atmosphere inside and participatory.

This is the only way forward.

B2Win This is the road that must travel.

February 12, 2011

Rsu SLC CGIL
Colagiovanni
Marcello Rosina Pani